Contact Form 7 Plugin Help: 10 Possible Fixes When It Doesn’t Seem To Be Working

May 8, 2015

contact form 7 plugin

This past week Matthew got an email from a subscriber who was  having trouble with the Contact Form 7 plugin on their blog.

There’s nothing more frustrating than finding out that you’re not getting the email notifications when someone tries contacting you. Back and forth communication with your readers is key to building a community. It’s got to be working.

Here are some things you want to double check if your Contact Form 7 plugin doesn’t seem to be working:

10 Ways to Fix Your Contact Form 7 Plugin So It Runs Like a Champ Again

1. Upgrade WordPress

If you’re not running the most recent version of WordPress, you’ll see a message like this one when you’re logged in and on the Dashboard page:

wordpress update available message

2. Contact your hosting provider

Some hosting providers have squirrely email settings. Describe the problem you’ve having and see what they have to say.

3. Check your spam/junk folder

It’s possible that your reader sent you a message and your email provider marked the email as junk or spam. Give those inboxes a look.

4. Delete, re-install and reactivate the plugin

5. Update the plugin

6. Encourage people to not use yahoo

You can read all about it here, but the jist of it is that Yahoo made some changes a while back to reduce spam for its users.

7. Wait a few minutes

Patience is a virtue. There’s a delay between when you send a message and when you receive it.

8. Check if there’s mail forwarding

It’s very possible you’re in the wrong email inbox. doh! When you open the Contact plugin form settings, you’ll be able to see what email you’ve told the plugin to send emails to. It looks like this:

contact plugin form settings

9. Is the sender’s address blocked?

This is most unlikely, but I wanted to cover any possible scenario I could think of. Check your blocked sender’s list.

10. Check your filters

Do you have a filter set up that could possibly cause the email to get sent to the trash?


I’m currently running version 4.1.1 on my site and don’t seem to be having any issues with the Contact 7 plugin. If you’ve double checked this list of 10 items and your contact form 7 plugin doesn’t seem to be working, contact Support here.

Author Bio:

Adam Morgan loves helping people find answers to their technical questions. He specializes in SEO, PPC, and loves learning all he can about online writing and social media. You can check out his blog and get his free eBook 6 Steps to Making Your First $100 with Your Blog at


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  1. Brent Jones says:    •   5 years

    Nice stuff, Adam.

    I personally had issues with Contact Form 7 and so I scrapped it and haven’t touched it since.

  2. Adan Morgan says:    •   5 years


    Sorry to hear about that. What have you been using instead?

  3. Tawni says:    •   5 years

    Thank for the quick information, was having a issue with receiving the emails. I did not know where they were going. Your steps helped me fix the problem in under five minutes. Thank you.

    1. Matthew Loomis says:    •   5 years Author

      Happy to hear you found this helpful, Tawni!